Our Service

From your first interaction with us to your last, you will receive a personal and professional experience directly from our team and founders. With our expert UK assembly and service team and global network of partners we take care of all your service needs and special requests!

first interactions

We are a small and personal company. What this means is when you email or call us you are interacting directly with the people who design, manage and box up your watch. This means you interact with a person who cares about your direct experience with the product and is always looking to add those little touches that make the experience special or unique to you.

Ready to welcome you in Cambridge

We do watch shops a little differently...

Originally, we partnered with the Cambridge Gin Laboratory a Grade II listed building in the heart of Cambridge, where it felt like stepping into a master’s study, complete with warm, low lighting, chilled music, and welcoming hosts.

Since then, we’ve swapped gin for beer and set up home in a former Victorian brewery, tucked just off Mill Road in Cambridge’s creative quarter.

Our showroom now doubles as our creative workspace, where our watches come to life, and as a place where you can view the full Beaucroft collection by appointment.

Whether you’re discovering Beaucroft for the first time or exploring our latest designs, we’d love to welcome you in.

Here, you can freely try on the watches that catch your eye, hear Beaucroft’s Cambridge story, and learn about the details that inspired each design - directly from our founders.

YOUR WATCH IN SAFE HANDS

Our watches are fully hand-assembled in the UK by our expert assembly partners. The team is exceptionally equipped to care for each timepiece from start to finish, working closely with us to deliver assembly, quality control, servicing, repairs, and restoration across the entire Beaucroft collection.

You can access our worldwide after sales service in over 35 countries

Located outside the UK? No problem. Beaucroft offers a worldwide after-sales service through a trusted network of vetted service centres.